Frequently Asked Questions
Answers to all your questions about bajj
From opening an account to depositing via bKash, slots, cricket betting and bonuses — find detailed answers to bajj's most popular questions all in one place.
bajj is a safe and reliable online casino and betting platform for players in Bangladesh. If you have questions about account registration, deposit and withdrawal methods, game rules, bonus terms or responsible gaming, check the sections below. If you cannot find an answer, our 24/7 Bengali live chat support is always ready.
Section 01
Account and Registration
Answers to common questions about opening an account at bajj, login issues and personal information verification.
To open an account at bajj you need an active mobile number, a password, and your correct date of birth. The registration process takes just a few minutes. Make sure you are at least 21 years old. Only one account can be opened per mobile number. Providing accurate information will prevent any issues with withdrawals in the future.
First make sure your mobile number and password have been typed correctly. If you have forgotten your password, use the "Forgot password?" option — an OTP will be sent to your registered number. If the problem persists, contact live chat directly from the bajj Login page. Clearing your browser cache often resolves the issue as well.
No. According to bajj policy, each person may operate only one account. If multiple accounts are opened from the same device or the same number, both accounts may be suspended and any deposited funds may be forfeited. Play honestly and responsibly.
bajj verifies accounts for security purposes. To complete verification you need to upload a clear photo of your national ID card or passport along with a selfie. Once your documents are verified, your account will be fully activated. Verification is mandatory before making large withdrawals.
If you need to change your mobile number, contact bajj live chat support directly. After a security check, the support team will help update your number. There is no self-service option for this in the app, because the number is the primary identity of your account.
Section 02
Deposits and Withdrawals
All questions about depositing and withdrawing money via bKash, Nagad, Rocket and bank transfer.
Funds deposited via bKash are generally credited to your bajj account instantly. Network issues may occasionally cause a delay of 5 to 10 minutes. If more than 30 minutes have passed, contact live chat with your transaction reference number. The minimum deposit amount is ৳500.
Yes, depositing at bajj via Nagad is completely safe. All transactions are secured through SSL encryption. When depositing, follow only bajj's official payment instructions and never share your mobile banking PIN with any third party. The minimum deposit amount via Nagad is also ৳500.
Deposits via Rocket are usually processed quickly — in most cases within a few minutes. Bank transfers may take slightly longer, but are generally completed within a few minutes to one or two hours. For bank transfers, keep your transaction slip for reference.
Withdrawals at bajj are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. Account verification (KYC) must be completed before submitting a withdrawal request. If the wagering requirements for a bonus have not been met, the withdrawal may be held.
bajj does not charge any additional fees of its own for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges — those are governed entirely by their own policies.
First refresh the page and wait a few minutes. If the problem continues, copy the transaction ID or reference number from your mobile banking app and send it to bajj live chat support. The support team will verify it quickly and take action.
Section 03
Games and Rules
Answers to questions about cricket betting, slots, live casino, fair play and playing on mobile.
To bet on a BPL match or any other cricket event at bajj, first deposit funds into your account, then go to the cricket section and choose your preferred match and market. You can bet both before the match starts and during live play. Before confirming a bet, review the amount and odds carefully — once confirmed, changes are not possible.
RTP (Return to Player) is the theoretical average percentage of wagered money that a slot game returns as winnings over the long term. It is not a guarantee of winning — every spin is completely independent and any outcome is possible. All slots at bajj are powered by certified RNG (Random Number Generator) technology, which ensures fair play.
Yes. bajj's live casino section features games from reputable providers such as Evolution Gaming and Ezugi, where trained professional dealers run the games live from a studio. You can enjoy blackjack, roulette, baccarat and many more games via high-definition video stream.
bajj is a fully mobile-friendly platform — all games can be enjoyed seamlessly on both Android and iOS devices through a browser. You do not need to download a separate app. With a good internet connection, live casino, slots and betting all work smoothly on mobile.
Yes, bajj offers live in-play betting on T20, IPL and ICC tournament matches. You can view real-time odds and place bets while the match is in progress. Odds change quickly during live betting, so decisions need to be made fast. Visit the cricket page from the menu to access the betting section.
Section 04
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements, VIP cashback and other promotions.
bajj offers new members a 120% bonus on their first deposit up to a maximum of ৳8,000. That means if you deposit ৳1,000 you will receive ৳1,200 in bonus funds. To receive the bonus, use the applicable promo code (if any) at the time of your first deposit. This bonus is activated on the very first deposit after opening your account.
bajj's welcome bonus carries a 15x wagering requirement. This means you need to wager an amount equal to 15 times the bonus before becoming eligible to withdraw. For example, if you receive a ৳1,000 bonus you must place a total of ৳15,000 in bets. You can track your progress toward completing the requirement in your account dashboard.
The bajj VIP program has three tiers. The Bronze tier offers up to 0.5% weekly cashback, Silver offers up to 1.0%, and Gold offers up to 1.5% weekly cashback. Regular active players are automatically upgraded to higher tiers. Cashback is credited directly to your account every week.
Most bonuses can be used on slots and general casino games. However, some promotions may exclude certain games or sections — read the bonus terms carefully. Whether a bonus applies to cricket betting or live casino is stated on the specific offer page. If in doubt, ask via live chat.
If the wagering requirement is not met within the specified time limit for receiving the bonus, the bonus will be cancelled. Attempting to claim a bonus from multiple accounts will also result in cancellation. bajj reserves the right to withdraw any bonus if its terms and conditions are violated. For more details, please read the Terms & Conditions.
Section 05
Safety & Responsible Gaming
Answers to questions about age verification, self-exclusion, personal data protection, and support.
bajj is only for individuals aged 21 or above. Date of birth must be provided at registration, and documents proving age may be requested during the verification process. Opening an account or playing games by minors is strictly prohibited, and any such account found will be closed immediately.
Yes. bajj keeps all personal and financial information protected through SSL encryption technology. Your information is never sold or shared with third parties. For more details, please read our Privacy Policy.
bajj prioritizes responsible gaming. If you wish to temporarily or permanently deactivate your account, please let us know via live chat support or email us at [email protected]. We will process your request promptly. For more details, visit the Responsible Gaming page.
If you feel that gaming is having a negative impact on your daily life and family, take a break immediately. bajj's support team provides responsible gaming assistance. Keep your play limited — play only for entertainment, never as a source of income. You can find more advice on the Responsible Gaming page.
bajj's support team is available to help directly via 24/7 live chat in Bengali. You will find the live chat button at the bottom of any page. To contact by email, use [email protected]. There is no phone number or WhatsApp for support — only live chat and email.
Still have questions? Contact support
Our expert support team is ready to answer any of your questions via 24/7 live chat in Bengali. You can also reach us by email.
24/7 Live Chat (in Bengali)
[email protected]