bajj Privacy Policy

bajj places the highest importance on the privacy of its users. This document explains what information is collected when you visit the bajj platform, create an account, or use any of our services, and the purposes for which that information is used. We ask that you read this policy carefully.

We collect several types of information during registration and use of bajj. This information is necessary to provide a proper service, ensure security, and meet legal obligations.

1.1 Personal Identification Information

Information we collect when you create an account:

• Full name (as on your government-issued ID)
• Date of birth (for age verification — our platform is for users aged 21 and above only)
• Mobile number (for verification)
• Email address
• National ID (NID) number or passport number (for KYC verification)
• Bank account or mobile banking (bKash / Nagad / Rocket) details — for financial transactions only

1.2 Usage Information

Information collected automatically while using the platform:

• IP address and device information
• Browser type and version
• Pages visited and time spent on each page
• Login and logout times
• Gaming history and betting activity
• Financial transaction details (deposit and withdrawal records)

1.3 Cookies and Tracking

The bajj website uses cookies. Cookies are small data files stored in your browser that help improve your experience. Session cookies, performance cookies, and functional cookies are used. You can manage cookies through your browser settings, though some features may become limited as a result.

bajj uses collected information for the following legitimate purposes. We never sell your information to third parties.

• Account Management: For creating, verifying, and managing your account.
• Service Delivery: For providing gaming services, betting features, and processing financial transactions.
• KYC and Age Verification: To meet legal requirements and prevent access by minors.
• Fraud Prevention: To detect and stop suspicious activity and to prevent money laundering.
• Customer Support: To resolve your questions and complaints promptly.
• Promotional Communications: To keep you informed about bonuses, offers, and updates (you can opt out at any time).
• Platform Improvement: To analyse and improve the user experience.
• Legal Obligations: To comply with applicable laws and regulatory guidelines.

bajj uses industry-standard technology to protect your information. Our security measures include:

3.1 Encryption

All data is transmitted via SSL/TLS encryption. Sensitive data stored on servers is protected with AES-256 encryption. Payment information is never stored in plain text.

3.2 Access Control

Only authorised staff may access your information for specific purposes. All access is logged and regularly audited. Two-Factor Authentication is mandatory for administrative access.

3.3 Data Retention Period

Your information is retained for as long as your account is active. After an account is closed, certain information may be kept for a defined period due to legal obligations. Financial transaction records are generally retained for five years.

3.4 Response to a Data Breach

In the event of a data breach, bajj will notify affected users as soon as possible and take immediate steps to minimise harm.

bajj never sells or rents your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, and bank transfers), game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI), and technology service organisations — these partners receive only the relevant information within the scope of their specific service. They are all bound by strict confidentiality agreements.

4.2 Legal Authorities

Information may be provided in accordance with the law in response to court orders, legal investigations, or valid requests from regulatory bodies.

4.3 Business Transfers

If the ownership or structure of bajj's business changes, user information may form part of that transfer. In such a case, the new owner will be bound to comply with the terms of this privacy policy.

4.4 International Data Transfers

If our servers or partner organisations are located in another country, data may be transferred there. Appropriate safeguards are ensured in such cases.

As a bajj user, you have the following rights over your own information. Contact us to exercise these rights.

• Right of Access: You can find out what information bajj holds about you and request a copy of that information.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you can request that the use of your information be restricted.
• Right to Object: You can object to marketing communications at any time.
• Right to Data Portability: You can request your information in a structured format.

To exercise any of the above rights, send an email to [email protected] or contact us via our 24/7 live chat. We are obliged to respond to your request within 30 working days.

bajj's services are for users aged 21 and above only. We do not knowingly collect or process the information of anyone under the age of 21. Age is verified at the time of registration.

If we are informed that information about a minor has been collected, we will delete that information immediately and permanently close the associated account. If a parent or guardian suspects their child is using our platform, please contact [email protected] without delay.

At the time of registration, you may choose to consent to receiving promotional messages from bajj (bonus offers, tournament updates, special offers, etc.). This consent can be withdrawn at any time.

To stop marketing messages, follow any of the methods below:

• Click the "Unsubscribe" link in any email you receive.
• Go to your account settings and update your communication preferences.
• Send a request directly to [email protected].

Please note that even if you opt out of marketing messages, we will continue to send you necessary account-related information (such as transaction confirmations and security alerts).

bajj may update this privacy policy from time to time. Registered users will be notified by email of any significant changes. The new policy will take effect from the date it is published.

If you continue using the platform after a policy change, you will be considered to have accepted that change. It is therefore recommended that you review this page regularly.

Previous versions of this policy will be provided upon request. Contact us at [email protected].

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. Our privacy team will consider your request seriously.

This policy is written in Bengali and applies to users in Bangladesh. If any legal interpretation is required, please contact bajj. In the event of a legal dispute, the applicable laws of Bangladesh will be followed.